Privacy policy

Privacy Policy


Last updated: April 22, 2025


This Privacy Policy explains how FLOXOL (“Site”, “we”, “us”, “our”) collects, uses and shares your personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with our services (“Services”). By using our Services, you agree to the terms of this Privacy Policy.



Changes to This Policy



We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and update the “Last updated” date.



Personal Information We Collect




Information You Provide



We may collect the following information directly from you:


  • Contact details (name, address, phone number, email)
  • Order information (billing/shipping details, payment confirmations)
  • Account information (username, password, security details)
  • Customer support information (content of messages you send us)




Information Collected Automatically



We may automatically collect information such as:


  • IP address, device type, browser type
  • Interaction data (pages viewed, clicks, time on page)
  • Cookies and tracking technologies to improve user experience and run analytics




Information from Third Parties



We may receive information from:


  • Payment processors
  • IT and analytics providers
  • Marketing and advertising partners
  • Email or communication service providers



All third-party data is handled in accordance with this Privacy Policy.



How We Use Your Information



We may use your personal information for the following purposes:


1. Providing Products & Services

Processing payments, fulfilling orders, shipping, account management, sending notifications, handling returns, and customer support.


2. Marketing & Advertising

Sending promotional communications, showing ads, and personalizing your experience (based on our legitimate interest under GDPR Art. 6(1)(f)).


3. Security & Fraud Prevention

Detecting and preventing fraudulent or illegal activity.


4. Improving Our Services

Improving user experience, website performance, and customer support quality.



Cookies



We use Cookies to operate and improve our Site. You may disable Cookies in your browser settings, but some features may stop working properly. The Site does not currently respond to “Do Not Track” signals.



How We Share Personal Information



We may share personal information with:


  • Service providers (payment processors, email providers, shipping partners, IT services, analytics)
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal authorities when required
  • Parties involved in a business transaction (e.g., merger or acquisition)



We do not use or disclose sensitive personal information to infer characteristics about you.



Children’s Data



We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us at smartexhomeinfo@gmail.com.



Security & Data Retention



We implement reasonable security safeguards but cannot guarantee absolute security. We retain personal information as long as needed to provide the Services, comply with legal obligations, and resolve disputes.



Your Rights



Depending on your region, you may have rights to:


  • Access your personal information
  • Request deletion
  • Request correction
  • Request a portable copy
  • Opt out of sale/sharing or targeted advertising
  • Restrict processing
  • Withdraw consent
  • Appeal a denied request
  • Manage marketing preferences (unsubscribe links are provided in emails)



Identity verification may be required for these requests. Authorized agents may act on your behalf with proof of authorization.


We do not discriminate against users exercising their rights.



Complaints



If you have concerns about how we handle your data, you can contact us. Depending on your location, you may also have the right to complain to your local data protection authority.



International Transfers



Your data may be processed outside your country. When transferring data from the EU/EEA, we use recognized legal transfer mechanisms such as Standard Contractual Clauses.



Contact Us



If you have any questions or want to exercise your rights, contact us at:

📧 smartexhomeinfo@gmail.com


FLOXOL is the data controller of your personal information unless stated otherwise